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for all the Family


In this FAQ frequently asked questions are answered to clarify the restrictions we handle at Rushfields Plant Centre about wearing a face mask.

What is a face covering?

In the context of the coronavirus (COVID-19) outbreak, a face covering is something that safely covers your nose and mouth. Both reusable and single-use face-covering mask is suitable. A scarf, bandana, religious garment or hand-made cloth covering is also accepted, providing that the face mask securely fits around the side of the face. Non-medical face-covering masks are allowed for mandatory face-covering. Medical face masks are saved for medical use, such as surgical masks that are used in medical settings.

When to wear a face-covering?

In England, you must wear a face-covering in the following indoor settings: 

  • public transport, anyone travelling by bus, train, ferry or plane
  • shops and supermarkets
  • shopping centres

Am I supposed to wear a face mask at Rushfields Plant Centre?

In our greenhouse, it's mandatory to wear a face-covering mask, both in our Farm Shop, since the Farm Shop is categorized as a supermarket and a shop. In our outside area, for example, on the outdoor garden plant section, you can take off your mask. We always recommend to continually wear a face-covering mask for your own and our staff's safety.

When do you not need to wear a face-covering?

There are some circumstances where people aren't able to wear a face mask. We kindly ask you to be mindful and respectful of such circumstances. If you can't note some people are less able to wear a face covering, please ask one of our staff members to ask this particular person what the reason is for not wearing a face-covering mask. We want to avoid violent situations. As long as everyone keeps an eye on themselves, it's easy to manage this face-covering rule at Rushfields Plant Centre.

What people don't have to wear a face-covering?

  • Children under the age of 11
  • People that can't put on remove or wear a face-covering mask because of breathing problems, mental illness, impairment, or disability
  • Employees of indoor settings, such as our Farm Shop workers
  • If you are an interpreter and helping someone with lip reading

What is the reason for wearing a face-covering is mandatory?

The coronavirus (COVID-19) spreads rapidly by droplets from coughs, sneezes and speaking. You can also pick these droplets up from touching surfaces that are infected and then touch your face without washing your hands. Therefore, it is essential to wear a face-covering mask in public transport, supermarkets and shops. Face masks are no replacement for keeping the 2-metres distance and regular hand washing. Wearing a face mask is an addition to the regular restrictions to avoid infection with the COVID-19 virus. While wearing a face mask, it is important to follow all the other government advice on COVID-19.

Am I allowed to enter Rushfields Plant Centre with these symptoms?

  • Having a cold
  • A new continuous cough
  • A high temperature
  • A loss, or change in your normal sense of smell or taste

If you noticed one, or all of the above symptoms, we kindly ask you not to come to our garden centre in Poynings, Sussex. You and your household must isolate at home and go in quarantine.

How to wear face-covering?

It is important to wear a face mask in the right way. Your face mask should:

  • Cover both mouth and nose
  • Fit comfortably both securely against the side of the face
  • Be secured tot he head with ties or ear loops
  • Ideally include at least two layers of fabric
  • Unless disposable, it should be washed regularly

Are employees of Rushfields Plant Centre obliged to wear a face-covering mask?

No. Due to the restrictions of the government, our staff members aren't obliged to wear a face-covering mask during work time.

I was confirmed with COVID-19 or had symptoms of COVID-19 and am better now. Am I allowed to visit Rushfields Plant Centre?

We always advise our customers to think of their and our safety first. If you have been in quarantine for two weeks and have followed the government's restrictions, you are allowed to visit our garden centre in Poynings, provided that you wear a face-covering mask and wash your hands regularly.

Am I turned away if I don't have a face-covering mask?

Yes. As long as the government's restrictions take place, we have permission to refuse your entry. If you don't follow the rules, you will be asked to leave the garden centre.